Software Engineer in Voice Platform

2 months ago


Toronto, Ontario, Canada Cresta CTO & co Full time
About Cresta CTO & Co

Cresta CTO & Co is a pioneering company that's revolutionizing Call Center operations with its real-time agent assist product and harnessing the power of AI with its comprehensive suite of post-call analytics and coaching tools.

Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more.

Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform, and Tim Shi, an early member of Open AI.

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan.

We're proud to have an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner.

Job Description

As a Software Engineer on the Voice Platform, you'll have a huge impact on our product and direction. You'll be working with our product team to craft great user experiences around the magic our AI creates.

The team is a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

Key Responsibilities
  1. Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer-facing deliverables.
  2. Develop high-quality, well-designed, reusable, and well-tested system components, and contribute to the overall system designs.
  3. Optimize the platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
  4. Grow into technical ownership in a substantial part of the Cresta product and platform.
  5. Contribute to building the best-in-class company in addition to building the best-in-class product.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Proficient in handling real-time streaming data (audio or video) with high throughput and low latency.
  • Experience in high-performance database schema design and query optimization.
  • Experience in containerized application deployment with Kubernetes.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.



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