Logistics Coordinator

4 weeks ago


Lloydminster, Canada KAG Canada Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at KAG Canada. As a key member of our operations team, you will be responsible for providing exceptional customer service to our drivers and customers, ensuring seamless logistics operations, and contributing to the growth and success of our company.

Key Responsibilities
  • Dispatch and Scheduling: Match drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources.
  • Customer Support: Ensure drivers have adequate hours of service, establish proper last contents on equipment, and arrange for equipment to be available for fleet maintenance.
  • Route Planning: Plan routes for drivers by adding route or track points as required, ensuring delivery instructions are complete, and providing instructions and answering questions from drivers.
  • Order Management: Take customer orders, enter orders to the TMW system, and provide confirmation of order to the customer.
  • Administrative Tasks: Manage Driver Pay Portal, provide ETA as required, and administer other duties as assigned such as site maps and fuel cards.
Requirements
  • Experience: Prior dispatch experience is an asset, and previous experience in the transportation industry is beneficial.
  • Skills: Outstanding internal and external customer service skills, strong organizational and interpersonal skills, ability to work under pressure, and meet deadlines.
  • Communication: Strong communication skills, ability to prioritize and manage multiple responsibilities, and work independently.
About KAG Canada

KAG Canada is a leading transportation company that values diversity and inclusivity in the workplace. We are committed to providing a safe and respectful environment for our employees and customers.

What We Offer
  • Competitive Compensation: A competitive compensation package, including immediate company-paid benefits package for you and your family.
  • Employee Programs: Employee programs and incentives, including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children.
  • Referral Rewards: Referral reward payments up to $2,000 available per successful hire (certain conditions apply).
  • Culture and Safety: An uncompromising commitment to safety and a culture of caring about one another.

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