Assessor and Client Services Representative
3 weeks ago
This role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) programs, in accordance with established policies, procedures, and criteria. This position reports to Manager, Funding and Program Automation.
Primary Accountabilities- Reviews, interprets, and understands the Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) Programs.
- Reviews applications and correspondence to ensure information is complete.
- Has regular contact with students via phone, email, or through student's secure MyPATH accounts.
- Works regularly within the client contact centre.
- Contacts appropriate educational institutions, agencies, and government officials for clarification regarding a student application and/or information.
- Requests and verifies financial/personal information. Maintains strict confidentiality of information available within various information systems and ensures that information is only provided to those eligible and/or authorized.
- Provides ongoing feedback or suggestions based on knowledge and experience concerning information and student interactions.
- May perform other related duties as assigned.
This may be the right opportunity for you if you have three years of related experience; an equivalent combination of training and experience may be acceptable. You have strong communication (verbal and written) and exceptional interpersonal skills with previous experience in a customer service environment. You have self-confidence to make appropriate decisions in work situations and the ability to analyze problems and organize work in a fast-paced environment. You must be able to perform multiple tasks in a confident manner, have good listening skills, and work cooperatively in a team setting by contributing to team goals and the goals and objectives of the Student Assistance Office.
A demonstrated desire to deliver customer service in both a direct face-to-face setting and through telephone contact is essential. You have superior mathematical and communication skills. You must demonstrate sound judgement and decision making, as well as attention to detail and must also work under strict deadlines in an often-stressful environment. You must have the ability to work in a computerized environment, with experience with word processing, internet, and email programs.
While not required, the following are considered as assets:
- Experience working with an Imaging and Workflow system.
- Knowledge of the Canada and Nova Scotia Student Loan programs.
- Knowledge of the income tax system, Canada Pension program, assistance programs offered through the Department of Community Services, and Employment Assistance for Persons with Disabilities.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
BenefitsBased on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits, including a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation, and Employee and Family Assistance Programs.
Additional InformationThis is a TEMPORARY employment opportunity with an anticipated end date of March 1, 2025. The appointment status ('term', 'temporary', or 'casual') is dependent on the start date of the successful candidate.
What We Offer- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, with forward-thinking policies and strategies.
- Countless career paths.
- Department-specific flexible working schedules.
Pay Grade: CL 18
Salary Range: $1,684.00 - $1,884.17 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, and Other Racially Visible Persons, Persons with Disabilities, and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
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Assessor and Client Services Representative
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Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
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Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
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Assessor and Client Services Representative
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Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
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Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
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Assessor and Client Services Representative
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Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout the OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). The successful candidate will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL) and Nova Scotia Student...
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Assessor and Client Services Representative
3 weeks ago
Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout the OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). The successful candidate will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL) and Nova Scotia Student...
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Assessor and Client Services Representative
3 weeks ago
Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
-
Assessor and Client Services Representative
3 weeks ago
Halifax, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityThis role supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). Prioritizing the needs of the NSSAO, this position will provide exceptional customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL)...
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