IT Support Specialist

6 days ago


Edmonton, Alberta, Canada Techise Full time

About Techise

We are a leading technology company providing top-notch services to our clients. Our team is comprised of highly skilled professionals who are passionate about delivering exceptional results.

Job Description

We are seeking an experienced IT Support Specialist to join our team. As a key member of our technical support group, you will be responsible for resolving technical issues related to computer hardware and software.

Key Responsibilities:

  • Respond to user inquiries regarding technical difficulties with computers
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Required Skills and Qualifications:

  • A minimum of 1 year to less than 2 years of experience in a similar role
  • Associate Computing Professional (ACP) certification
  • Cisco certified network associate certification
  • Microsoft certified professional (MCP) certification
  • A+ Certification
  • Knowledge of Android, security software, Word processing software, .NET, MS Windows, and TCP/IP

Benefits:

  • A competitive salary range of $55,000 - $70,000 per year
  • Relocation costs covered by employer
  • Transportation provided by employer
  • Parking available

Work Environment:

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting and combination of sitting, standing, walking
  • Bending, crouching, kneeling

Personal Suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player


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