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Technical Advisor

1 week ago

Toronto, Ontario, Canada Thrive Full time

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. We are looking for individuals who want to develop valuable skills that ignite their passion and lead to a successful career.

Position Overview

The vCIO plays a key role in managing a book of business, building long-term trusted relationships with clients, and providing a strategic technical and security vision through delivery of presentations and assessments. As a vCIO, your focus is on the business, infrastructure, and providing technology guidance in alignment with Thrive's service offerings. This ensures operational health, security, resiliency, and competitive advantage.

The vCIO is considered an executive partner to assigned clients and works directly with client C-Suite to understand their business needs as well as closely with Thrive's internal teams to make sure we are helping clients mitigate risk and increase productivity.

Key Responsibilities

  1. Maintain strong client relationships, serving as a trusted strategic advisor by leveraging scheduled, ad-hoc, and C-Level meetings with portfolio companies and their Private Equity investor teams (as needed).
  2. Develop and maintain a deep functional knowledge of customers' goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risks within the environment.
  3. Perform gap analyses, develop technical business presentations, provide technology audits to ensure appropriate products/services are present.
  4. Maintain technical competence by attending and participating in trainings, webinars, and certification courses.
  5. Provide client-based feedback to Thrive management on new needs not currently addressed within the Thrive Platform with a focus on continuous improvements and enhancements.
  6. Forecasting opportunity (risk, profitability, prediction, etc.) on assigned accounts in partnership with Account Manager.
  7. Assist with client road-mapping / budget forecasting, financial cost analysis reports, and documentation.
  8. Engage with client compliance team members (internal and external) to provide security recommendations covering both business and regulatory needs.
  9. Support clients in conducting and maintaining cybersecurity program self-assessments.

Requirements

  1. A minimum of five years of experience in a similar technical advisory, consulting, or IT Director/Manager-oriented role, preferably with ITIL fluency or certification.
  2. Demonstrated presentation skills, including confidence and comfort in video calls and in front of audiences both small and large. Ability to participate in-person with clients.
  3. Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers.
  4. Strong leadership skills – clients must value your advice and role, and recognize you as one of their trusted advisors.
  5. Proven ability to adapt to new technologies and learn quickly.
  6. Experience supporting Private Equity-backed companies or working directly with/for PE firms managing technology or security operations for portfolio investments, demonstrating the ability to match the rapid pace of these companies and manage multiple priorities.
  7. Familiarity with the Center for Internet Security, CIS Critical Security Controls framework, or similar (NIST).
  8. Experience working in ServiceNow, Salesforce, Kaseya, FortiManager, or other relevant platforms.