Technical Writer Specialist
2 days ago
In this exciting opportunity, you will have the chance to shape the future of help and training at Addepar. As a technical writer specialist, you will work with cross-functional teams to create and refine a library of guides, how-to articles, and other content. Your primary goal will be to make Addepar's products and services more accessible to clients and employees.
Your responsibilities will include researching, writing, editing, proofreading, formatting, and publishing content. You will also be expected to develop a deep understanding of Addepar's users, products, and unique challenges. Additionally, you will manage and prioritize incoming requests for new articles and updates, partner with subject matter experts, and facilitate productive meetings and working sessions.
Main Responsibilities
- Develop a deep understanding of Addepar's users, products, and unique challenges.
- Write clear, easy-to-follow help articles and guides.
- Manage and prioritize incoming requests for new articles and updates.
- Partner with subject matter experts to determine the best flow and structure of content.
- Facilitate productive meetings and working sessions.
- Run content reviews at key milestones and participate in peer content reviews.
- Audit existing articles for outdated information, typos, and broken links.
- Track article engagement and address user feedback.
- Recommend new ways of grouping, classifying, and labeling help content.
- Learn and gain expertise in Addepar's design and operational tools.
Requirements
- 2+ years of experience in technical writing.
- An inspiring portfolio that showcases your approach to help content, including writing samples.
- Fantastic writing, editing, and proofreading skills in American English.
- Familiarity with design systems and editorial style guides.
- Familiarity with Figma, Zendesk, Confluence, and Jira.
- Experience working with or in a customer support organization is a plus.
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