IT Field Technician

4 weeks ago


Dartmouth, Canada Equest Full time
Job Title: IT Field Technician - Atlantic Provinces

Location: Halifax, Canada

Thales is seeking an experienced IT Field Technician to join our team in the Atlantic Provinces. As an IT Field Technician, you will be responsible for providing technical support and maintenance for our customers in the region.

Key Responsibilities:
  • Provide remote and on-site technical support for customers in the Atlantic Provinces
  • Perform preventative and restorative maintenance on Thales hardware and software solutions
  • Travel to customer locations to troubleshoot and repair issues
  • Lead internal and external stakeholder communications on routine activities
  • Manage customer relations through clear and concise written and verbal communications
Requirements:
  • At least 1 year of experience in a customer-facing role within the IT industry
  • Experience with Windows 7 and 10 OS, PC re-imaging
  • Experience with PC and laptop hardware
  • Demonstrable experience with independent customer relationship management, customer service, and satisfaction
  • Excellent verbal and written communication skills
  • Valid Driver's License and a clean driving record
What We Offer:
  • Competitive salary and bonus eligibility
  • Extensive benefits program, including health, dental, vision, and retirement savings plan
  • Company paid holidays and Paid Time Off
  • Opportunity to work with a leading technology company

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.


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