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Customer Service Manager, Engine Health Monitoring
2 months ago
CAMP Systems International, Inc. is a leading provider of aircraft compliance and health management services to the global business aviation industry.
The company is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world.
CAMP Systems International, Inc. delivers its services through a "SaaS plus" model and supports over 20,000 aircraft on its maintenance tracking platform and over 31,000 engines on its engine health monitoring platform.
The company also provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world.
CAMP Systems International, Inc. has grown from a single location company in 2001 to over 1,300 employees in 13 locations around the world.
About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team in Montreal, Quebec.
The successful candidate will be responsible for achieving our company objectives involving client needs and requests by assigning responsibilities, delegating work, and coaching team members.
This role offers the chance to become familiar with CAMP Systems International, Inc.'s software, clientele, and brand.
The Customer Service Manager will be responsible for the first impression and representation of CAMP Systems International, Inc. to our customers.
Key Responsibilities- Coach team members to maintain high standards of telephone and e-mail etiquette and promptness.
- Ensure best in class customer service by providing effective and efficient assistance of customer facing applications, reports, and services.
- Mentor team members towards their career goals.
- Train new team members.
- Distribute workload and prioritize tasks to achieve our business objectives.
- Relentlessly pursue process improvement and improve efficiency to surpass our business objectives.
- Maintain our work instructions up to date.
- 3-5 years of management experience in a Customer Service or client-facing environment.
- Ability to fluently speak in both English and French.
- Team-first attitude and a positive leadership style.
- Willingness to ask questions and challenge the status quo.
- Excellent interpersonal skills.
- Problem-solving mentality.
- Ability to continuously improve processes through innovative strategies.
- Willingness to travel occasionally based on business needs.
- Experience in the aviation or software industry a plus.
- Proficiency in MS Office suite, especially MS Excel computer software.
