Assistant Store Manager

4 weeks ago


Vancouver, British Columbia, Canada BIJOUX BIRKS Full time

At Birks, we are seeking a highly skilled Assistant Store Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional client service and driving sales growth in our luxury retail store.

The ideal candidate will have a strong background in retail sales, with a proven track record of success in a leadership role. You will be responsible for building and maintaining client relationships, providing guidance and support to store staff, and ensuring that all store operations are running smoothly.

Key Responsibilities:

  • Replaces the Store Director in their absence
  • Provides support to store staff and acts as a resource, providing guidance to ensure delegated tasks are successfully completed
  • Assists the Store Director to ensure that all store staff is operating as per the Company's guidelines, policies and procedures as outlined in the Store Operations manual
  • Maintains a professional attitude at all times and always conducts business with integrity
  • Builds and maintains client book and alerts clients to upcoming events and new products
  • Complies with all Company's guidelines, policies and procedures as outlined in the Store Operations manual
  • Offers assistance to and builds effective working relationships with team members
  • Organizes merchandise and displays accordingly in order to maximize sales and minimize shrinkage
  • Opens/Closes the store
  • Meets sales targets and objectives continuously

Requirements:

  • 2-5 years of retail sales experience, luxury retail and/or jewelry experience is preferred
  • A Bachelor's Degree in Operations Management, Business Administration OR other relevant education
  • Strong team values and leadership skills
  • Ability to offer an exceptional client service that is both unique and memorable
  • Excellent interpersonal, communication and writing skills
  • A solid knowledge of the MS Office suite (Excel, MS Word, Outlook)
  • A goal-oriented and sales-driven mindset but understands that truly caring about clients and exceeding their expectations is key to their success

What We Offer:

  • Competitive earnings, including commissions and bonuses
  • Social benefits
  • Wellness program
  • Award and recognition programs
  • Innovative and unique training programs
  • Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.



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