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Canada Operations Director

7 days ago

Waterloo, Ontario, Canada Manulife Financial Full time
Key Responsibilities

The Director, Operational Resilience will be responsible for leading the implementation of the E-21 Operational Resilience Framework across Canada Operations. This includes identifying critical operations, assessing and improving their resilience, and ensuring alignment with global standards.

The ideal candidate will have a strong background in operational risk management, excellent communication and interpersonal skills, and the ability to work collaboratively with various stakeholders. They should also have expertise in business continuity management and disaster recovery.

The key responsibilities of this role include:

  1. Executing core elements of E-21 Operational Resilience Framework
  2. Critical Operations Identification, Assessment and Improvements
  3. Leading analysis of Critical Operations including defining scope of Critical Operations, impact tolerance, end-to-end mapping of assets required for running of Critical Operations (people, location, technology, process, 3rd party), identify material point of failure, develop action plan to remediate vulnerabilities, and test readiness of Critical Operations through severe but plausible scenarios.
  4. Partnering with Critical Operations owners, Operational Resilience Office, and enabling programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions
  5. Coordination with Global Operations and 2nd Line ORM
  6. Reporting to senior management on Canada Operations progress, challenges and action plans
  7. Managing relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions
  8. Vision & Strategy - developing & maintaining a robust Business Continuity Management and resilience strategy for Canada Segment to meet resilience objectives
  9. Ensuring Exit Plans for Critical Third Parties are Maintained and Tested
  10. Maintaining strong business relationships with internal business and functional support areas and developing and delivering presentations to senior audiences
  11. Team Management - leading and maintaining a high-performing team that collaborates effectively with stakeholders. Providing coaching and support during periods of staff shortages and employee relations issues.