Distinguished Field Service Engineer

4 weeks ago


Old Toronto, Canada Ultima Genomics Full time
Job Summary

We are seeking a highly motivated and experienced Field Service Engineer II to join our team at Ultima Genomics.

About the Role
  • Provide on-site technical support to our valued customers, ensuring seamless operation of company instrumentation and maintaining lab inventories.
  • Analyze technical reports, identify root causes, and communicate next steps and timelines to customers.
  • Maintain accurate records of tool configurations, hardware, software, consumables, and application releases.
  • Cultivate strong relationships with research and development groups, instilling confidence and credibility in our company and product.
  • Exceed customer expectations through exceptional service, support, and product knowledge.
Key Responsibilities
  1. Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations.
  2. Perform various job duties as assigned by management.
Requirements
  • Bachelor's degree in a scientific or engineering field.
  • 2-5 years of relevant engineering or field service experience, preferably in biotech or capital equipment industries.
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting.
  • Skilled in interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings).
  • Talented in building prototypes from preliminary drawings and schematics.
  • Able to work independently and in a group, with excellent people skills.
  • Meticulous, detail-oriented, and possessing excellent organizational skills.
  • Proficient in English communication, both verbally and written. Professional working proficiency in French is preferred.
  • Must be eligible and willing to travel extensively across Canada and internationally, including the USA, for training and meetings.
What We Offer
  • A competitive estimated salary of $85,000 - $115,000 per annum, based on location and experience.
  • A comprehensive benefits package.
  • The opportunity to work with a multidisciplinary team in a fast-paced environment.

Please note that this role requires a valid driver's license and an ability to travel up to 20% of the time.



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