Distinguished Field Service Engineer
4 weeks ago
We are seeking a highly motivated and experienced Field Service Engineer II to join our team at Ultima Genomics.
About the Role- Provide on-site technical support to our valued customers, ensuring seamless operation of company instrumentation and maintaining lab inventories.
- Analyze technical reports, identify root causes, and communicate next steps and timelines to customers.
- Maintain accurate records of tool configurations, hardware, software, consumables, and application releases.
- Cultivate strong relationships with research and development groups, instilling confidence and credibility in our company and product.
- Exceed customer expectations through exceptional service, support, and product knowledge.
- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations.
- Perform various job duties as assigned by management.
- Bachelor's degree in a scientific or engineering field.
- 2-5 years of relevant engineering or field service experience, preferably in biotech or capital equipment industries.
- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting.
- Skilled in interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings).
- Talented in building prototypes from preliminary drawings and schematics.
- Able to work independently and in a group, with excellent people skills.
- Meticulous, detail-oriented, and possessing excellent organizational skills.
- Proficient in English communication, both verbally and written. Professional working proficiency in French is preferred.
- Must be eligible and willing to travel extensively across Canada and internationally, including the USA, for training and meetings.
- A competitive estimated salary of $85,000 - $115,000 per annum, based on location and experience.
- A comprehensive benefits package.
- The opportunity to work with a multidisciplinary team in a fast-paced environment.
Please note that this role requires a valid driver's license and an ability to travel up to 20% of the time.
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