Sales Support Associate

1 month ago


Langley, Canada Spence Diamonds Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, promoting our products, and ensuring the accuracy of our store operations.

Key Responsibilities
  • Customer Service: Greet every customer in a friendly manner and provide extraordinary customer service, ensuring that our customers have a great experience.
  • Sales Support: Offer sales support to our sales teams during busy periods and take customers through our showroom experience, building rapport with clients and identifying client needs through a sales approach.
  • Inventory Management: Inspect and process incoming jewelry repairs, complete quality checks, and provide completed orders to customers at pickup.
  • Administrative Tasks: Answer all phone and email correspondences, cash handling, and end-of-day processing.
  • Store Maintenance: Assist in coordinating the showroom appearance, merchandising, and store tidiness.
Requirements
  • Customer Service Experience: At least one year of experience working in a customer service environment.
  • Communication Skills: Excellent verbal and written communication skills, comfortable professionally communicating face-to-face, over the phone, and in writing.
  • Technical Skills: Proficient in using a computer and willing to learn new technology and software.
  • Availability: Minimum availability of three days a week, including at least one weekend day, with flexible availability preferred.


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