Event Operations Manager

4 days ago

Toronto, Ontario, Canada Auberge du Pommier Full time

About the Role:

The Event Operations Manager is a key member of our events team, responsible for overseeing the day-to-day operations of our venue. This includes staffing, cost controls, staff training, budgeting, and active floor management during events.

Key Responsibilities:

  • Communicate the vision to all team members and lead by example.
  • Regularly monitor and achieve the O&B points of technical service and points of detail.
  • Build and maintain relationships with guests, team members, and management alike.
  • Follow bar, beverage, and wine control procedures accurately.
  • Show leadership in creating a culture that revolves around the experience and enjoyment of food, beverage, and service.
  • Demonstrate high personal integrity, business ethics, and take every opportunity to promote the venue.
  • Conduct recruitment and selection, training and development initiatives, as well as performance management and employee coaching.
  • Use conflict/resolution and problem-solving skills.
  • Assist with the tracking of sales, invoicing, and managing inventory.
  • Conduct briefings with event service staff prior to each function.
  • Schedule event staff to properly service events/functions.
  • Ensure accuracy and timeliness of payroll records.
  • Strive for maximum efficiency and continual improvement of staff productivity.
  • Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed.
  • Ensure facility is well maintained, repaired, and spotless at all times.
  • Build relationships with vendors and suppliers.
  • Additional duties as assigned or required.

Onsite Expectations:

  • Client greeting and pre-event walk-through.
  • Review timeline and key moments of event with client.
  • Lead onsite FOH team for setup, execution, and tear down of the event.
  • Work directly with the culinary team to communicate last-minute details and conduct pre-event meeting confirm timing and plan for the event.
  • Expo all food from kitchen during event.
  • Ensure set up is per floor plan and client changes.
  • Liaise and grow relationships with clients and vendors.

Requirements:

  • Post-secondary diploma/degree in Business or Hospitality.
  • Minimum 2-3 years' experience managing a variety of events (inclusive of small, large, and high-profile functions).
  • WSET Intermediate Wine Certificate or comparable an asset.
  • Must possess superior verbal and written communication skills.
  • Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work.
  • Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
  • Strong business acumen.
  • Team player.

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