Optical Store Leader
2 weeks ago
At Luxottica, we're a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our mission is to empower people to 'see more and be more' through innovative designs and lens technologies.
Job OverviewThe Optical Store Leader plays a pivotal role in driving our brand's success by delivering exceptional customer experiences and achieving key performance indicators.
Main Responsibilities- Customer Service Excellence: Ensure that our team provides unparalleled customer service, meeting the highest standards of quality and satisfaction.
- Team Development: Provide training and coaching to your team members, leveraging our company-provided programs to enhance their skills and knowledge.
- Performance Analysis: Analyze store performance data to create actionable plans, focusing on areas such as Net Promoter Score, sales growth, and customer engagement.
- Talent Acquisition: Attract and hire a highly motivated team, ensuring that we have the right people in place to drive business results.
- Partnership and Collaboration: Work closely with our Doctor of Optometry to elevate the patient experience and drive store performance.
- Store Operations: Take pride in maintaining a safe, efficient, and visually appealing store environment, adhering to all operational guidelines and standards.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: 4+ years of management/supervisory experience in retail or optical environments.
- Skills: Strong influencing and negotiating skills, team building and management abilities, and excellent communication and listening skills.
- Certifications: LensCrafters Final Inspector Certification and/or ABO Certification (if applicable).
$70,000 - $90,000 per annum, depending on location and experience.
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