Customer Support Specialist
2 months ago
Job Summary: We are seeking a highly skilled Support Advisor to provide technical support to our customers and partners. The successful candidate will be responsible for troubleshooting and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:
* Provide technical support to customers and partners via phone, email, or chat
* Troubleshoot and resolve customer inquiries in a timely and professional manner
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of our products and services
* Provide excellent customer service and support
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or related field
* At least two years of experience in a customer service or technical support role
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Knowledge of customer service principles and practices
* Proficiency in Microsoft Office Suite
* Knowledge of computer hardware and software
Benefits:
* Competitive salary
* Comprehensive benefits package
* Flexible work schedule
* Professional development opportunities
If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, please apply today.
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IT Support Specialist
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