Operations Manager
2 weeks ago
We are seeking an experienced Operations Manager to oversee the daily operations of our food service establishment. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and that our business runs smoothly.
Responsibilities:- Supervise and Coordinate Staff: Lead and manage a team of staff who prepare and portion food, providing guidance and support as needed.
- Train and Develop Staff: Train new staff members in job duties, sanitation and safety procedures, and ensure they are equipped to provide excellent customer service.
- Estimate Ingredient and Supplies: Calculate the quantities of ingredients and supplies required for meal preparation, minimizing waste and ensuring availability.
- Maintain Quality Standards: Ensure that food and service meet high quality control standards, addressing any issues promptly and effectively.
- Address Customer Complaints: Resolve customer complaints and concerns in a professional and courteous manner.
- Maintain Records: Keep accurate records of stock, repairs, sales, and wastage, providing valuable insights for business improvement.
- Prepare Reports: Compile and submit regular reports on business performance, highlighting areas of success and opportunities for growth.
To succeed in this role, you will need:
- Education: A Secondary (high) school graduation certificate.
- Experience: At least 1 year to less than 2 years of experience in a related field.
- Work Site Environment: Be able to work in a hot environment.
- Work Setting: Experience working in a food service establishment.
- Personal Suitability: Excellent client focus, efficient interpersonal skills, flexibility, and a strong ability to work as part of a team.
This is a permanent position offering $45,000 - $60,000 per annum, based on experience and qualifications. The successful candidate will also receive a competitive benefits package.
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