Hotel Front Desk Supervisor

4 weeks ago


Elora, Ontario, Canada The Village Inn-Elora Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at The Village Inn-Elora. As a key member of our front desk team, you will be responsible for providing exceptional customer service, coordinating daily operations, and ensuring a smooth guest experience.

Key Responsibilities
  • Coordinate front desk activities, including check-in, check-out, and guest services
  • Establish and maintain a positive and professional atmosphere at the front desk
  • Prepare and submit reports on guest feedback, complaints, and suggestions
  • Train and supervise front desk staff to ensure excellent customer service
  • Manage front desk operations, including cash handling, credit card processing, and room assignments
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a talented team of professionals
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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