Scheduler

5 days ago


Vancouver, British Columbia, Canada Vancouver Coastal Health Full time
About the Role

Vancouver Coastal Health is seeking a Scheduler to join our Home Support team in North Vancouver. The successful candidate will be responsible for planning and adjusting Community Care Assistant schedules, allocating work assignments, and responding to inquiries related to Home Support Services.

Key Responsibilities
  • Plan and adjust Community Care Assistant schedules in advance.
  • Allocate work assignments to Community Care Assistants in accordance with client referrals, care plans, and collective agreements.
  • Respond to inquiries related to Home Support Services.
  • Maintain timekeeping records for staff.
Qualifications

The ideal candidate will have a Grade 12 education, plus two years' recent related experience coordinating home support schedules, or an equivalent combination of education, training, and experience. Experience in Customer Service and/or a high-paced call centre is an asset.

Requirements
  • Ability to keyboard 6500 keystrokes per hour.
  • Working knowledge of applicable collective agreements.
  • Ability to work under pressure, multitask, and work independently with minimal direction.
  • Ability to schedule Community Care Assistants for client visits.

Vancouver Coastal Health offers a comprehensive benefits package, including MSP, extended health, and dental, as well as municipal pension plan, growth opportunities, and a supportive work environment.



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