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Night Clerk Supervisor

2 months ago

Niagara Falls, Ontario, Canada 632162 ONTARIO LIMITED Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at 632162 ONTARIO LIMITED. As a Night Clerk Supervisor, you will be responsible for overseeing the front desk operations, ensuring a smooth and efficient check-in and check-out process, and providing exceptional customer service to our guests.

Key Responsibilities
  • Front Desk Operations: Supervise and coordinate the activities of the front desk staff, ensuring that all guests are checked in and out in a timely manner.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
  • Staff Management: Supervise and train front desk staff, ensuring that they are knowledgeable about our hotel's policies and procedures.
  • Inventory Management: Requisition and manage inventory of front desk supplies, ensuring that we have sufficient stock to meet the needs of our guests.
  • Security and Safety: Ensure that all security and safety protocols are followed, including conducting regular security checks and maintaining a safe and secure environment for our guests and staff.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a hotel front desk or supervisory role.
  • Language: English.
  • Work Schedule: 40 hours per week.