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Toronto, Ontario, Canada Actionstep Group Full time

Actionstep is a pioneering software-as-a-service (SaaS) company specializing in Legal Practice Management solutions. Our dynamic business boasts a global customer base and team, with headquarters in Auckland, New Zealand, and operations in the UK, Canada, US, and Australia.

Job Description

We are seeking an experienced Accounts Receivable Specialist to join our Finance team in Canada. As a key member of our team, you will be responsible for developing and maintaining existing and new customer relationships while ensuring timely and accurate processing of incoming payments.

The ideal candidate will possess excellent customer service skills, confidence, professionalism, and perseverance. Strong Microsoft Excel skills and excellent written and verbal communication skills are also essential. Additionally, the ability to manage their own workload, prioritize, and work well under pressure is crucial.

  • Manage aged debt and implement strategies to minimize debt exposure.
  • Maintain regular contact with customers, sending reminder letters and proactively contacting to follow up on outstanding balances.
  • Manage the accounts inbox, dealing with all queries and capturing relevant information in financial systems.
  • Respond to clients and internal stakeholders, resolving queries promptly and efficiently.
  • Take ownership of end-to-end account receivable activities, including receipting customer payments for all entities.
  • Prepare consolidated monthly billing spreadsheets to support specific accounts.
  • Investigate disputes/customer issues and process credit notes as required.