Business Systems Analyst
4 weeks ago
Job Title: Business Systems Analyst - Digital Wealth Expert
About the Role:
The Business Systems Analyst - Digital Wealth Expert will be responsible for supporting and maintaining critical digital wealth applications across several markets in Asia. We are looking for someone with a strong background in customer service and a good understanding of wealth and asset management systems.
Key Responsibilities:
- Provide L2 analysis and troubleshooting support for a suite of business applications
- Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications
- Maintain and support batch job failures involving file transfer and ETL processes
- Incident ownership and management with on-call requirements on a roster basis
- Coordinate development efforts with the development team for enhancements and bug fixes
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
- Minimum 3-5 years working experience supporting systems at Level 2 (support)
- Experience with relational database structures and methodologies
- Proven ability to multitask both independently and within a team
- Excellent English communication (both written and oral)
Preferred Skills:
- Web app knowledge (frontend or Back End web technologies, APIs etc)
- MongoDB / SQL
- Javascript or any programming language knowledge
- React JS / Node JS
About Manulife:
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
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