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Restaurant Operations Manager
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Restaurant Operations Manager
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Warehouse Operations Manager
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Operations Manager
2 months ago
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
Job SummaryAs a key member of our Agency Contact Centre team, you will play a vital role in delivering exceptional customer experiences and driving business results.
Key Responsibilities- Lead and manage a team of contact centre professionals to achieve high levels of customer satisfaction and service quality.
- Develop and implement strategies to improve operational efficiency, productivity, and employee engagement.
- Collaborate with cross-functional teams to drive business growth, innovation, and customer-centric initiatives.
- Ensure compliance with regulatory requirements, policies, and procedures.
To succeed in this role, you will need:
- Fluent English language skills, with French as an asset.
- Proven leadership and management experience in a contact centre or related environment.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Recognition and rewards for outstanding performance.
