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IT Business Solutions Analyst

1 week ago


Vaughan, Ontario, Canada GALDERMA Full time

At Galderma, we're committed to empowering our employees and promoting their personal growth while ensuring business needs are met. As a company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

About Us

We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Job Overview

This position plays a pivotal role in supporting the company's goals of improving data integration, customer service, and financial operations within Oracle Cloud and related business processes. The successful candidate will collaborate with business stakeholders to maximize system functionality, streamline business processes, create efficiencies, and facilitate automation.

Key Responsibilities:
  • Platform And Process Optimization (50%):
    • Collaborate with business stakeholders to identify opportunities for process improvements and implement solutions using Oracle Cloud software.
    • Support and lead new and existing users in the implementation of Supply Chain and financial enhancements, providing project management services as an individual contributor, team member, or leader depending on the scope of the change.
    • Provide expertise in Oracle Cloud software functionality, identifying system solutions to business issues and requests.
  • System Enhancements and Deployment (50%):
    • Work closely with Galderma IT teams supporting integrations (middleware) and other applications such as CRM and other ERPs to support Oracle Cloud system solutions.
    • Support users in identification of test cases and building robust testing and deployment plans. Areas of expertise include fit/gap analysis; planning, design and configuration; testing, training, and support.
    • Lead implementation or enhancements for business solutions by coordinating with development and governance teams to document functional specifications, assist with configuration, conduct testing, provide training, write documentation, and standard operating procedures.
    • Work closely with Galderma IT teams to support compliance and governance for all changes. Work with Galderma IT technical support teams for daily operations of Oracle business systems, including issue research and resolution, change management, and escalation to the technical team or Oracle when necessary.
Requirements
  • Bachelor's degree in IT, Business, or similar.
  • Five (5) or more years of professional experience in Oracle ERP with a minimum of 2 years' experience in Oracle Fusion Cloud, across multi-functions and business processes including Finance and Supply Chain functions.
  • Mission-oriented with ownership mindset and leadership capabilities to drive incident management and resolution.
  • Experience in a fast-paced environment, commitment to execution in a rapidly changing and evolving environment.
  • Strong written and verbal communication skills.
  • Ability to communicate with and influence peers and leaders, as well as the ability to establish new relationships quickly.
  • Collaborative, yet able to operate independently; self-motivated/driven yet able to lead and influence in a matrixed environment.
What We Offer
  • A great work environment with an inspiring work ambiance.
  • Growth and development possibilities.
  • An excellent benefits program starting day one.
  • Pension program after one year of service (company contribution of up to 10%).
  • Tuition Reimbursements.
  • Service awards program.