Service Center Team Lead

5 days ago


SaintBrunodeMontarville, Quebec, Canada Tesla, Inc. Full time
Company Overview
Tesla, Inc. is a pioneer in the electric vehicle industry, revolutionizing the way people think about transportation. Our mission is to accelerate the world's transition to sustainable energy through the production of innovative vehicles and clean energy products.

Job Description
The Service Center Team Lead will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

Key Responsibilities:
* Lead, coach, and develop a highly engaged team of technicians to achieve service output goals.
* Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
* Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
* Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
* Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
* Work with employees to manage schedules and resolve technical and personnel problems.
* Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements.

What You'll Bring
* Bachelor's degree, or equivalent experience.
* Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required.
* Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards.
* Excellent interpersonal and communication skills.
* Able to work a flexible schedule, including weekday and weekend overtime.
* Proficient with Microsoft Office Suite.
* Valid driver's license required.

Benefits
Tesla offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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