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Project Implementation Specialist

2 months ago

Markham, Ontario, Canada Sienna Living Full time

**About Sienna Senior Living**

We are a leading provider of seniors' residences and long-term care services in Canada, committed to delivering exceptional care and support to our residents and their families.

**Our Mission**

We empower our team members to deliver outstanding clinical care and elevate the resident experience through choice, personalization, and community engagement.

**What We Offer**

We provide a welcoming culture that values diversity and differing perspectives, experiences, and beliefs. Our hybrid work model allows for flexible work arrangements, with the option to work from our Markham, Ontario head office three days a week.

**Job Summary**

We are seeking a skilled Project Implementation Specialist to join our team at Sienna Senior Living. As a key member of our IT department, you will be responsible for supporting our hardware refresh project, configuring and deploying desktops and laptops for our team members, and migrating devices from Windows 10 to Windows 11.

**Key Responsibilities**

  • Configure and deploy new desktops and laptops to replace aging hardware for our team members
  • Migrate data and software to ensure a seamless transition
  • Keep an accurate and up-to-date inventory of hardware to track its life cycle and ensure timely replacement
  • Coordinate the purchasing and delivery of hardware to our sites across Canada
  • Provide support for Windows 11 and Microsoft Office Online
  • Imaging devices and migrating operating systems
  • Build rapport with communities, IT team, and service desk customers
  • Track and monitor end-user IT-related issues to ensure timely resolution
  • Install, maintain, manage, service, troubleshoot, and resolve hardware, software, operating systems, desktop PCs, printers, and laptops issues
  • Play a role in managing Office 365, Active Directory, System Centre Configuration Manager, and other IT tools, as assigned

**Requirements**

  • Degree or Diploma in a Computer Related Field from a University, College, or Technical School
  • Experience in providing remote support in a Service Desk Environment, assisting users via phone, email, or in person
  • Superb attention to detail, time management, and organization skills
  • Licence to work in Canada or valid work/study permit

**Why Join Us**

We are committed to creating an inclusive environment where all team members and residents feel like they belong. We value diversity and differing perspectives, experiences, and beliefs.