Workflow Build Specialist

2 months ago


Canada Meditech Full time
Job Summary

We are seeking a highly skilled Workflow Build Specialist to join our team at MEDITECH. As a key member of our Client Services team, you will be responsible for designing and executing the standard blueprint for MEDITECH as a Service (MaaS) customers.

Key Responsibilities
  • Collaborate with MEDITECH and customers to implement MaaS solutions, ensuring seamless integration and standard build adherence.
  • Master system setup through training and deep understanding of build and content needs, ensuring consistency across all implementations.
  • Provide exceptional customer support and collaboration skills, working closely with Workflow & End User Experience Analysts to anticipate customer needs and guide build towards common workflows and standard content adoption.
  • Lead key build and overall milestones within the MaaS implementation, ensuring timely completion and high-quality results.
  • Participate in educating and certifying Workflow & End User Experience Analysts on MaaS implementations, ensuring they have the necessary skills and knowledge to support customers effectively.
  • Assist with end-user education and live support for MaaS customers, providing expert guidance and troubleshooting assistance.
  • Stay up-to-date with industry trends and challenges by researching and reporting on various topics, ensuring MEDITECH remains at the forefront of EHR building and usability.
  • Act as a resource for the entire group, providing expert advice and guidance on build and usability matters.
  • Maintain strong communication with group supervisors and managers, ensuring seamless collaboration and information sharing.
  • Initiate continued improvement and evolution of standard/common dictionaries, working closely with the Workflow Analyst to create supporting documentation.
  • Promote the mission of MEDITECH as a Service within the implementation group, inspiring coworkers and customers to achieve excellence.
  • Provide assistance to staff members on build, planning, organizing, and facilitating on-site customer visits, ensuring a seamless customer experience.
Requirements
  • Bachelor's or associate's degree preferred and/or 2-3 years of applicable work or military experience.
  • Exceptional customer service skills, with the ability to work with demanding and complex customers.
  • Self-motivation and ability to take on multiple projects, conduct webinar training/presentations, and independently recognize areas for further improvement or focus.
  • Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload.
  • Ability to work independently and meet deadlines without reminders.
Work Environment

This is a hybrid role, including a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.



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