Telecommunications Systems Technician

5 days ago


Toronto, Ontario, Canada Dacaro Services Full time

We're seeking a highly skilled Telecommunications Systems Technician to join our team at Dacaro Services.

In this role, you'll be responsible for providing technical support and troubleshooting for IPC Unigy trading communication systems, configuring and maintaining Cisco Call Manager and associated telephony infrastructure, diagnosing and resolving issues related to voice recording solutions and carrier services, collaborating with internal teams and external vendors to ensure seamless communication operations, conducting system upgrades, patches, and regular maintenance to maintain optimal performance, documenting incidents, technical solutions, and system changes following company protocols, supporting end-users by providing guidance and technical expertise as needed, and ensuring compliance with security policies and industry regulations for voice communication services.

To succeed in this role, you'll need advanced IPC Unigy qualifications, 5+ years of experience in voice communication support, strong knowledge of Cisco Call Manager administration and troubleshooting, experience with voice recording solutions and compliance requirements, familiarity with carrier services and troubleshooting voice connectivity issues, excellent problem-solving skills, and strong documentation and communication skills.

A background in financial trading environments and voice compliance solutions, knowledge of network infrastructure and SIP-based voice solutions, and familiarity with ITIL processes and service management tools would be a plus.



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