Beauty Advisor

2 weeks ago

Vancouver, British Columbia, Canada Holt Renfrew Full time

Holt Renfrew seeks a skilled Beauty Advisor to deliver exceptional customer service and drive sales in a fast-paced, fashion-driven environment.

As a Beauty Advisor, you will be responsible for building strong relationships with customers, providing expert product knowledge, and exceeding sales and service targets.

Key responsibilities include:

  • Consistently delivering extraordinary service to all customers
  • Exceeding all sales and service personal goals and targets
  • Exceeding all sales and service brand goals and targets
  • Building a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
  • Sharing expert-level product knowledge with the entire store selling team
  • Maintaining solid relationships with the buyer, vendor, and selling manager
  • Driving brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicating suggestions to store management on a routine basis
  • Attending all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
  • Performing floor recovery, visual merchandising, price change, and related sales support tasks
  • Communicating regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
  • Resolving all customer service issues and partnering with selling management on any issues outside of guidelines

The ideal candidate will have:

  • A high school diploma
  • Proven ability to exceed sales targets
  • Highly collaborative skills, working with and through others in a team-oriented environment
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Able to work a flexible work schedule based on the needs of the customer, including nights, weekends, and holidays
  • A minimum of two or more years of experience in a commission-based sales environment
  • A make-up artistry or aesthetics certificate may be required for certain brands
  • Prior retail sales experience in a luxury environment is preferred

Hiring Range: $18.00 - $20.00 per hour. This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.

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