Service Operations Manager

3 weeks ago

Etobicoke, Canada SMS Equipment Inc. Full time
Service Manager Job Description

At SMS Equipment, we are seeking a highly motivated and experienced Service Manager to lead our Branch's Service Administration, Warranty, Shop, and Field Service operations. The successful candidate will be responsible for ensuring alignment with customer commitments, conducting activities in compliance with safety, health, and environmental standards, and taking corrective action to improve job results.

Key Responsibilities:

  • Lead and manage the day-to-day activities of the Branch's Service operations
  • Ensure all department activities are conducted in full compliance with safety, health, and environmental standards
  • Take corrective action to improve job results by counselling employees when work standards or job results are not met
  • Serve customers by answering calls, providing service information, and resolving service problems
  • Prepare reports, quotations, and work orders as required
  • Schedule service work and keep customers updated throughout the repair process
  • Maintain repair schedules and communicate with customers
  • Prepare service quotes for internal and external customers
  • Prepare warranty claim repair orders with all required documentation
  • Maintain work orders, including warranty and service WIP, data and information collection and documentation
  • Ensure payroll, human resources, safety, and other company policies and procedures are met and enforced
  • Maintain a safe and clean working environment by developing and enforcing procedures, rules, and regulations
  • Ensure all trades people are exercising safe procedures and that trade practices and regulations are followed
  • Support and develop staff by training, ensuring employees are trained in their assigned tasks, and arranging and tracking training

Qualifications:

  • Relevant education in either Parts or Heavy Equipment and 5 to 8 years of experience in the relevant trade
  • Supervisory experience in an industrial environment is an asset
  • Thorough knowledge of machines and tools, including their designs and uses, maintenance, and repair of construction/forestry/utility/mining equipment
  • Highly motivated and able to influence and motivate others
  • Excellent computer skills, organizational, and multi-tasking skills
  • Working knowledge of OSHA regulations and equipment inspection requirements
  • Valid Class 5/G driver's license

At SMS Equipment, safety is one of our values, and we care for each other without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

  • Service Operations Manager

    5 months ago

    Etobicoke, Canada ABC Security Access Systems Full time

    **Service Operations Manager** **ABC Security Access Systems** ABC Security Access Systems is celebrating 85 years in business! We are a leading security systems integrator, specializing in commercial, industrial, institutional and government markets. To learn more about ABC Security, visit: abcsecurity.ca. **Position Overview** The Service Operations...

  • Operations Vice President

    4 weeks ago

    Etobicoke, Canada Moelimo Limousine Livery Service Inc Full time

    Job Title: Operations Vice PresidentMoelimo Limousine Livery Service Inc is seeking an experienced Operations Vice President to lead our organization's operational strategy and direction.Key Responsibilities:Allocate resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior...

  • Operations Vice President

    4 weeks ago

    Etobicoke, Canada Moelimo Limousine Livery Service Inc Full time

    Job Title: Operations Vice PresidentMoelimo Limousine Livery Service Inc is seeking an experienced Operations Vice President to lead our organization's operational strategy and direction.Key Responsibilities:Allocate resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior...

  • Machine Operator

    5 months ago

    Etobicoke, Canada Norbel Metal Service Full time

    Norbel Metal Service has been in business since 1967. We are a family-oriented, steel processing facility, servicing our valued customers. At Norbel Metal we have over 120,000 sq/ft of warehouse space in Etobicoke, providing us with a central location to all of our customers across Southern Ontario. At Norbel Metal we have two processes, a Slitter and...

  • Service Manager

    2 weeks ago

    Etobicoke, Canada Équipement SMS inc. Full time

    At SMS Equipment , reporting to the Operations Manager, the Service Manager is responsible for managing the Branch’s Service Administration, Warranty, Shop and Field Service operations to meet customer commitments in a safe, efficient and economical manner in accordance with the policies, goals and

  • Operations Manager

    1 month ago

    Etobicoke, Canada Hertz Full time

    We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you’re ready for your next destination, then you have cruised to the right spot! **Salary**: $47,500 to $50,000 per annum dependent on experience Benefits and Perks: Not only do you get to be part of an organization where you...

  • Operations Manager, Food and Beverage Service

    2 months ago

    Etobicoke, Canada Kebabs & More Full time

    Education: Bachelor's degree - Experience: 5 years or more **Work setting**: - Accommodation and food services **Tasks**: - Allocate material, human and financial resources to implement organizational policies and programs - Authorize and organize the establishment of major departments and associated senior staff positions - Co-ordinate the work of...

  • Operation Manager

    5 months ago

    Etobicoke, Canada City Electric Supply Canada Full time

    **City Electric Supply (CES)** Are you ready to power up your career and spark real impact? City Electric Supply (CES) is searching for dynamic and driven individuals like you to join our team as an Operations Manager. If you're fueled by a passion for delivering outstanding customer service and thrive in a fast-paced environment, this is your chance to...

  • Operations Manager

    5 months ago

    Etobicoke, Canada Hertz Full time

    We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you’re ready for your next destination, then you have cruised to the right spot! Base Salary range between $45,000 to $48,000 based on experience. Benefits and Perks: Not only do you get to be part of an organization where...

  • Operations Manager

    1 month ago

    Etobicoke, Canada I-WAY TRANSPORT INC. Full time

    Job Title: Assistant ManagerWe are seeking an experienced Assistant Manager to join our team at I-WAY TRANSPORT INC.About the RoleThe Assistant Manager will be responsible for evaluating daily operations, planning and organizing daily tasks, managing staff, and assigning duties. They will also study market research and trends to determine consumer demand,...

  • Operations Manager

    1 month ago

    Etobicoke, Canada I-WAY TRANSPORT INC. Full time

    Job Title: Assistant ManagerWe are seeking an experienced Assistant Manager to join our team at I-WAY TRANSPORT INC.About the RoleThe Assistant Manager will be responsible for evaluating daily operations, planning and organizing daily tasks, managing staff, and assigning duties. They will also study market research and trends to determine consumer demand,...

  • Operations Manager

    5 months ago

    Etobicoke, Canada Rollerpony & Pursuit OCR Full time

    This is a full-time on-site role for an Operations Manager in Etobicoke for both Rollerpony & Pursuit OCR (two brands in one location). This position will include overseeing operations, auditing/implementing best policies and procedures, and ensuring customer satisfaction. This role will also be responsible for supporting the existing management team and...

  • Service Manager

    5 months ago

    Etobicoke, Canada Jaguar Land Rover Metro West Full time

    **About the Auto Group**: This family owned and operated auto group has a rich history of servicing customers in the GTA for over 50 years and delivers on their commitment to providing excellent customer service by ensuring employees are supported and provided with the tools, training and support necessary to deliver a best-in-class experience for each...

  • Assistant Operations Manager

    5 months ago

    Etobicoke, Canada GardaWorld Full time

    **Assistant Operations Manager**: **Reports to: Operations Manager** **Purpose of Position**: **The Assistant Operations Manager plays a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA). This position is based on site at the Immigration...

  • Assistant Operations Manager

    3 months ago

    Etobicoke, Canada GardaWorld Full time

    **Assistant Operations Manager**: **Reports to: Operations Manager** **Purpose of Position**: **The Assistant Operations Manager plays a crucial role in supporting the Operational Manager and overseeing the efficient operation of security services in alignment with the Canada Border Services Agency (CBSA). This position is based on site at the Immigration...

  • Regional Operations Manager

    5 months ago

    Etobicoke, Canada Canadian Mobile Wash Full time

    JOB TITLE **Regional Operations Manager** REPORTS TO **Vice President Operations** JOB ID # **JD-FLT-05** DEPARTMENT **CMW Property** **ABOUT US**: Canadian Mobile Wash offers leading expertise in Canada wide Commercial properties, Parking lots, pressure washing, cleaning, disinfecting and sanitization services. We specialize in cleaning services for...

  • Service Manager

    5 months ago

    Etobicoke, Canada Woodbine Toyota Full time

    Woodbine Toyota, a rapidly-growing Category 2 GTA dealer founded in 2003, has an immediate requirement for an experienced Automotive Service Manager to join our successful dealership in Etobicoke. **Benefits**: - Dental care - Extended health care - Life insurance - On-site parking - Vision care - Company Car or Car Allowance - Company events Job...

  • Regional Operations Manager

    5 months ago

    Etobicoke, Canada Canadian Mobile Wash Inc Full time

    ABOUT US Canadian Mobile Wash offers leading expertise in Canada-wide fleet washing, disinfecting and sanitization services. We specialize in cleaning services for all fleet sizes and vehicle types. Our focus is on the customer’s brand, driving value through clean and safe assets that support a quality image for their company. We strive to exceed our...

  • Service Manager

    2 weeks ago

    Etobicoke, Canada Équipement SMS inc. Full time

    At SMS Equipment, reporting to the Operations Manager, the Service Manager is responsible for managing the Branch’s Service Administration, Warranty, Shop and Field Service operations to meet customer commitments in a safe, efficient and economical manner in accordance with the policies, goals and objectives established by the Operations Manager and SMS...

  • Service Manager

    5 months ago

    Etobicoke, Canada Vision Truck Group Full time

    **Job description** Vision Truck Group, Canada’s largest Mack/Volvo dealer is currently seeking a Service Manager to lead our Etobicoke dealership. We are seeking an energetic, customer focused, self-starter who can provide steadfast leadership, responsible for all operations and actions of the Etobicoke Service Department, reporting to the Director of...