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Sales Associate

2 months ago

Vancouver, British Columbia, Canada CB2 Full time

About CB2

CB2 is a leading home furnishings retailer that offers high-quality, sophisticated design at an approachable price. Our company is committed to providing an engaging and collaborative work environment that fosters creativity and teamwork.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a thorough knowledge of our products, and meeting sales goals.

Key Responsibilities

  • Provide outstanding customer service by greeting customers, answering questions, and making product recommendations.
  • Maintain a thorough knowledge of our products, including features, benefits, and pricing.
  • Meet sales goals by promoting products, handling customer transactions, and maintaining a clean and organized sales floor.
  • Support the management team in leadership, training, and promotion of teamwork throughout the sales floor and stockroom.
  • Ensure full understanding of all products and have a continued awareness of the most current information available.
  • Maintain an awareness of current advertising, promotions, and catalogs as well as the status of merchandise.
  • Model company standards in customer service by providing gracious, quick, and efficient service with a sense of fun to all of our customers.
  • Maintain floor coverage; follow posted schedules with regard to counter assignments.
  • Focus on promoting sales and meeting sales goals.
  • Demonstrate creative problem-solving selling skills to maintain a solutions-oriented focus.
  • Promote a strong sense of teamwork by working together effectively, respectfully, and efficiently with all associates.
  • Model and reinforce company customer service standards.
  • Actively engage customers and remain attentive to customer needs.
  • Assist customers with merchandising selections and provide gracious and efficient service.

Requirements

  • Customer service experience preferred; retail experience preferred.
  • Good reading and written language skills (English), good communication skills, basic arithmetic, and interpersonal skills.
  • Ability to move and/or lift up to 50 lbs; heavier product with team assist.

Availability

  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Compensation

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long-term incentives.