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Hotel Front Desk Agent

1 month ago

Parksville, British Columbia, Canada Travelodge Parksville Full time
Job Title: Hotel Receptionist

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Travelodge Parksville. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • 1 to less than 7 months of experience
Benefits:
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Pension plan
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Supports newcomers and/or refugees with foreign credential recognition
Support for Indigenous People:
  • Participates in a government or community program or initiative that supports Indigenous people
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Work Term: Permanent

Work Language: English

Hours: 40 hours per week