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CoE Support Engineer

2 months ago

Calgary, Alberta, Canada AVEVA Full time

Job Summary

We are seeking a highly skilled CoE Support Engineer to join our team at AVEVA. As a CoE Support Engineer, you will play a critical role in ensuring the reliability and performance of client applications, addressing technical issues, and collaborating with our global R&D Solution team.

Key Responsibilities

  • Ensure the reliability and performance of client applications while addressing any potential technical issues.
  • Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
  • Collaborate effectively with our global R&D Solution team to manage issue escalations.
  • Develop and recommend corrective measures for technical application issues identified in the field or in-house.
  • Solve technical problems from end customers, application engineers, and engineering teams.
  • Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Essential Qualifications

  • Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent.
  • Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
  • Technical expertise in HMI or SCADA troubleshooting.
  • Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
  • Experience with SQL Database querying and programming.
  • Exceptional interpersonal skills and team-oriented mentality.
  • Self-motivated, proactive, and customer-focused with a positive attitude.
  • Ability to learn quickly and be inquisitive.
  • Excellent written and oral communication skills.
  • Comfortable working in a fast-paced, dynamic environment.
  • Capability to interact effectively with people from diverse technical backgrounds.
  • Availability for occasional travel to various customer sites regionally and worldwide.

Desirable Qualifications

  • Proficiency in VB.NET, C#, HTML5 coding.
  • Experience with Angular, JavaScript, C#, ASP.NET, and.NET CORE.
  • Familiarity with AVEVA products, especially System Platform, Historian, and InTouch.
  • Basic understanding of control systems and PLC.

About AVEVA

We celebrate and reward employees for being straightforward, open, passionate, and challenging the status quo. We prioritize diversity and inclusion, welcoming all individuals and fostering an inclusive culture. If you have a passion for success — on the job and beyond — we would love to hear from you. Experience what it's like to work for AVEVA.