Guest Services Manager

7 days ago


Vaughan, Ontario, Canada Silver Hotel Group Full time
Job Overview

The Front Office Supervisor plays a pivotal role in setting the tone for our guests' experiences at Aloft Vaughan Mills. As a key member of the Front Office team, this individual will be responsible for supporting the daily operations and ensuring seamless interactions with our guests.

Key Responsibilities
  • Assist the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office team members.
  • Ensure compliance with health and safety rules, regulations, and laws, and report any unsafe acts or hazardous conditions.
  • Act as a health and safety leader in the property, model safe behavior, and participate in fire safety planning.
  • Perform other duties as assigned, including assisting team members during peak periods.
Requirements
  • Minimum two years of Guest Services or hospitality experience.
  • Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position.
  • Excellent written and verbal communication skills, as well as proficiency in MS Office and property operating systems.
  • Ability to work flexible shifts, including days, evenings, overnights, weekends, and holidays.

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