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Technical Service Manager
1 month ago
Job Summary
The Technical Service Manager will be responsible for providing technical support to the sales team and customers in the province of Alberta. This role will work closely with the sales team, product development, and marketing groups to ensure that customers receive the best possible support and that FMC products are represented fairly in the market.
Key Responsibilities
- Develop and maintain strong technical knowledge of commercial and new chemistries impacting the business
- Build and maintain strong working relationships with key influencers in the territory, including independent agronomists, retail agronomists, and research agronomists
- Develop and execute support activities aligned with key initiatives and goals
- Work with product development teams to ensure testing programs are aligned with market trends and that the Technical Service Manager is well-educated regarding development projects
- Manage technical expense, service to sales dollars, and product demo budget consistent with key regional initiatives
- Provide technical product training and regional guidance on complaint handling
- Develop and implement influence plans aligned with regional sales and marketing objectives
- Develop training modules and lead technical consulting and training to internal and external groups
- Provide necessary proof of validation for label updates or amendments and assist the regulatory department
- Produce sales tools such as newsletters, recommendation sheets, and other sales collateral material
- Review, comment, and approve technical, sales, marketing, and advertising communications
Requirements
- BS in Agricultural Science or related field, plus 3 years' experience in technical support and sales of chemical crop protection
- MSc in Agricultural Science or related field, 1 year experience in technical support and development of agricultural products
- Certified Crop Advisor/PAG or equivalent certification required or willingness to obtain within the first 12 months of employment
Qualifications
- 5-10 years' experience in technical support, sales of chemical crop protection, seed, or agronomy services
- Certified Crop Advisor/PAG or equivalent certification required or obtained within the first 12 months of employment
- Excellent speaking, writing, and computer skills
- Ability to design protocols and research projects that creatively and effectively demonstrate the features and benefits of agronomy inputs
- Proven ability to transfer technically complex information to an audience with more limited technical expertise
- Ability to build and sustain strong business relationships with customers and teammates
Location
Central Alberta
FMC is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees can thrive. We value diversity and inclusion and welcome applications from qualified candidates.
