Customer Experience Specialist
5 days ago
About the Role
Carter's | OshKosh is seeking a Sales Associate who can deliver exceptional customer service and contribute to the store's success. As a brand ambassador, you will be responsible for building long-term relationships with customers, working together with sales associates and management to meet sales objectives, and securing company assets.
Main Responsibilities
- Greet customers and provide personalized shopping experiences by offering assistance, directing customers to merchandise, and suggesting products.
- Collaborate with sales teams to drive sales growth and maintain operational standards.
- Accurately process customer transactions and follow cash handling procedures to prevent losses.
- Support merchandising, marketing, and visual display efforts to create an engaging shopping environment.
- Maintain high levels of security awareness and adhere to loss prevention policies and procedures.
- Stay up-to-date on company training and develop skills to enhance retail performance.
- Efficiently receive and process company products while maintaining a well-organized backroom area.
- Perform daily, weekly, and monthly store maintenance tasks to ensure a clean and organized workspace.
- Promote a positive and inclusive work environment that fosters teamwork and collaboration.
- Adhere to company and store policies and procedures to maintain compliance.
- Contribute to achieving business goals and targets by taking ownership of related responsibilities.
Requirements
- Prior retail experience is beneficial.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Familiarity with computer systems and software.
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