Customer Experience Specialist

5 days ago


Cambridge, Ontario, Canada Carter's Inc. Full time

About the Role

Carter's | OshKosh is seeking a Sales Associate who can deliver exceptional customer service and contribute to the store's success. As a brand ambassador, you will be responsible for building long-term relationships with customers, working together with sales associates and management to meet sales objectives, and securing company assets.

Main Responsibilities

  1. Greet customers and provide personalized shopping experiences by offering assistance, directing customers to merchandise, and suggesting products.
  2. Collaborate with sales teams to drive sales growth and maintain operational standards.
  3. Accurately process customer transactions and follow cash handling procedures to prevent losses.
  4. Support merchandising, marketing, and visual display efforts to create an engaging shopping environment.
  5. Maintain high levels of security awareness and adhere to loss prevention policies and procedures.
  6. Stay up-to-date on company training and develop skills to enhance retail performance.
  7. Efficiently receive and process company products while maintaining a well-organized backroom area.
  8. Perform daily, weekly, and monthly store maintenance tasks to ensure a clean and organized workspace.
  9. Promote a positive and inclusive work environment that fosters teamwork and collaboration.
  10. Adhere to company and store policies and procedures to maintain compliance.
  11. Contribute to achieving business goals and targets by taking ownership of related responsibilities.

Requirements

  • Prior retail experience is beneficial.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Familiarity with computer systems and software.


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