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Eataly Coffee Operations Manager

3 weeks ago

Toronto, Ontario, Canada Eataly North America Full time
About Eataly North America

Eataly is the world's largest artisanal Italian food and beverage marketplace. With a unique blend of restaurants, cafés, and to-go counters, we offer our guests an unparalleled culinary experience.

We are committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. Our policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code.

Job Overview

We are seeking a highly skilled and experienced Coffee Specialist to join our Quick Service Restaurant (QSR) team at Eataly North America. This role will play a key part in leading the coffee program, supporting day-to-day operations, and driving sales growth.

The ideal candidate will have a strong background in coffee production, excellent communication skills, and experience in supervising teams. They must be able to work effectively in a fast-paced environment, prioritize tasks, and maintain high standards of quality and customer service.

Key Responsibilities
  • Maintain a steady presence on the floor, interacting with guests, team members, and vendors to ensure smooth operations and high hospitality standards.
  • Train, motivate, mentor, and organize QSR Baristas to achieve optimal performance and customer satisfaction.
  • Oversee the weekly recording of waste transfers from both caffès and ensure accurate inventory management.
  • Purchase supplies, beverages, and equipment as directed by the QSR General Manager and monitor inventory levels.
  • Manage transactions accurately and perform administrative duties such as scheduling when needed.
Requirements
  • High school graduate or equivalent; post-secondary degree preferred.
  • 2+ years of lead or supervisory experience in food service.