Production Specialist
2 weeks ago
Role Overview
The role of Production Agent at Wipro is a challenging and rewarding position that requires effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs.
Key responsibilities include managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, including name, department, contact information and nature of problem or issue, updating own availability in the RAVE system to ensure productivity of the process, recording, tracking, and documenting all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Additionally, this role involves following standard processes and procedures to resolve all client queries, resolving client queries as per the SLAs defined in the contract, accessing and maintaining internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients, identifying and learning appropriate product details to facilitate better client interaction and troubleshooting, documenting and analyzing call logs to spot most occurring trends to prevent future problems, maintaining and updating self-help documents for customers to speed up resolution time, identifying red flags and escalating serious client issues to Team leader in cases of untimely resolution.
In order to deliver excellent customer service through effective diagnosis and troubleshooting of client queries, this role also involves providing product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions, assisting clients with navigating around product menus and facilitating better understanding of product features, troubleshooting all client queries in a user-friendly, courteous and professional manner, maintaining logs and records of all customer queries as per the standard procedures and guidelines, accurately processing and recording all incoming call and email using the designated tracking software.
This role offers opportunities for growth and development, with training and skill-building initiatives available to enhance job knowledge and capabilities. Moreover, partnership with team leaders is encouraged to brainstorm and identify training themes and learning issues to better serve the client, update job knowledge by participating in self-learning opportunities and maintaining personal networks.
The ideal candidate will possess strong problem-solving skills, attention to detail, and excellent communication skills, with the ability to work collaboratively as part of a team to achieve business objectives. The salary for this position is estimated to be between $65,000 and $90,000 per annum, depending on location and experience.
-
Wood Construction Specialist
2 weeks ago
Toronto, Ontario, Canada Afrik-Naija Production Inc Full timeJob Title: Wood Construction SpecialistWe are seeking a skilled Wood Construction Specialist to join our team at Afrik-Naija Production Inc. This is a permanent position, working 30-35 hours per week.About the Job:This role involves building and maintaining wooden structures in various settings, including residences, mills, mines, hospitals, and industrial...
-
Multimedia Production Specialist
1 month ago
Toronto, Ontario, Canada beBee Professionals Full timeMultimedia Production SpecialistWe are looking for a highly skilled Multimedia Production Specialist to create engaging video content for our company in Toronto.The ideal candidate will have a Bachelor's degree in Film, Media, or a related field, and at least 3 years of experience in video production. They should have a strong understanding of video...
-
Garment Production Specialist
3 weeks ago
Toronto, Ontario, Canada Uniform Garment (N.A.) Ltd. Full timeGarment Production SpecialistUniform Garment (N.A.) Ltd. is seeking a skilled Garment Production Specialist to join their team. The ideal candidate will have experience in garment manufacturing, sewing machines, and quality control.Key Responsibilities:Operate sewing machines to produce high-quality garmentsPerform minor repairs and adjustments to...
-
Meat Production Specialist
3 weeks ago
Toronto, Ontario, Canada Pukka Restaurant Full timePukka Restaurant is seeking a highly skilled Meat Production Specialist to join our team. This role involves working in a fast-paced environment, ensuring that all meats are prepared and presented to the highest standards.About the RoleWe are looking for an individual who has experience working in a meat production environment, with a strong attention to...
-
Millwork Production Specialist
3 weeks ago
Toronto, Ontario, Canada Innofab Millwork Corp. Full timeJob Title: Millwork Production SpecialistAt Innofab Millwork Corp., we are seeking a skilled Millwork Production Specialist to join our team. This is an exciting opportunity to work in a fast-paced environment and be part of a dynamic team.Key Responsibilities:Inspect and assemble wood products to ensure high quality standardsRead blueprints and written...
-
Product Sourcing Specialist
4 weeks ago
Toronto, Ontario, Canada Ontario Inc Full timeProduct Sourcing Specialist Job DescriptionAt Ontario Inc, we are seeking a skilled Product Sourcing Specialist to join our team. As a key member of our retail inventory management team, you will be responsible for ensuring that our stores receive the right products at the right time. Your expertise in sourcing and acquiring merchandise will be instrumental...
-
Agricultural Product Specialist
2 weeks ago
Toronto, Ontario, Canada EUROCERT Full timeJob DescriptionWe are searching for an experienced Agricultural Product Specialist to join our team at EUROCERT.This role requires excellent communication and interpersonal skills, as well as a passion for agricultural products.
-
Product Design Specialist
2 weeks ago
Toronto, Ontario, Canada JAS BUSINESS SERVICES INC. Full timeAbout the RoleWe are seeking a skilled Product Design Specialist to join our team at JAS BUSINESS SERVICES INC.Job DescriptionThe ideal candidate will have 2 years of experience in this field, with a strong background in product design and development.Responsibilities include consulting with clients, engineers, and production specialists to establish product...
-
Product Development Specialist
2 weeks ago
Toronto, Ontario, Canada JAS BUSINESS SERVICES INC. Full timeJob Description:We are seeking a highly skilled Product Development Specialist to join our team at JAS BUSINESS SERVICES INC. in Canada.About the Role:This is a permanent full-time opportunity with an estimated salary of $65,000 - $85,000 per year, based on industry standards and location.Key Responsibilities:Consult with clients, engineers, or production...
-
Meat Production Specialist
2 weeks ago
Toronto, Ontario, Canada PITA LITE CORP Full timeAbout the RoleWe are seeking a skilled Meat Production Specialist to join our team at PITA LITE CORP. As a key member of our production staff, you will be responsible for ensuring the highest quality meats are prepared and presented to our customers.
-
Print Production Specialist
2 weeks ago
Toronto, Ontario, Canada Creative Circle Full timeAt Creative Circle, we are seeking an experienced Print Production Specialist to join our team on a 6-month contract with the possibility of extension. This full-time position requires working 35 hours per week at our downtown office for 3 days a week.This role entails producing a variety of print assets, including long-format reports that demand high...
-
Furniture Production Specialist
3 weeks ago
Toronto, Ontario, Canada Everest Furniture Inc. Full timeDetailed Job DescriptionAbout the RoleAt Everest Furniture Inc., we are seeking a skilled Furniture Production Specialist to join our team. As a key member of our production team, you will be responsible for assembling and finishing high-quality furniture products.ResponsibilitiesAssemble and finish wooden or metal furniture and fixture parts to form...
-
Mechanical Production Specialist
3 weeks ago
Toronto, Ontario, Canada Candor Industries Full timeCandor Industries: Mechanical Production Specialist OpportunityWe are seeking a skilled Mechanical Production Specialist to join our team at Candor Industries. As a key member of our production department, you will be responsible for ensuring the efficient and effective operation of our machine tools and equipment.Key Responsibilities:Compute dimensions and...
-
Pizza Production Specialist
2 weeks ago
Toronto, Ontario, Canada Eataly North America Full timePizza Production SpecialistAt Eataly North America, we are seeking a skilled Pizza Production Specialist to join our team. This is an exciting opportunity for individuals who are passionate about producing high-quality pizzas in a fast-paced environment.Job Description:The ideal candidate will have at least 1 year of experience in a back-of-house production...
-
Multimedia Production Specialist
3 weeks ago
Toronto, Ontario, Canada From The Ground Up Academy Full timeWe are seeking a skilled Multimedia Production Specialist to join our team at From The Ground Up Academy. This is an exciting opportunity to work in a fast-paced environment and utilize your technical skills to produce high-quality video content.About the RoleAs a Multimedia Production Specialist, you will be responsible for setting up equipment for...
-
Meat Production Specialist
3 weeks ago
Toronto, Ontario, Canada Ontario Ltd Full timeAbout UsOntario Ltd is a leading company in the meat industry.Job SummaryWe are seeking an experienced Meat Production Specialist to join our team. The successful candidate will be responsible for preparing and processing meats for sale.Key ResponsibilitiesClean and prepare carcasses, sides, and quarters for cutting and processingCut, trim, and package...
-
Meat Production Specialist
3 weeks ago
Toronto, Ontario, Canada Ontario Ltd Full timeAbout Ontario LtdWe are a leading butcher shop and supermarket in the meat industry, dedicated to providing high-quality products and services to our customers.Job Title: Meat Production SpecialistEstimated Salary: $45,000 - $60,000 per yearAbout the RoleThis is an exciting opportunity for a skilled and experienced individual to join our team as a Meat...
-
Meat Product Specialist
2 weeks ago
Toronto, Ontario, Canada Shefa Meats Full timeShefa Meats is seeking a skilled Meat Product Specialist to join their team.About the RoleThis is a permanent position, working 35 hours per week. The ideal candidate will be trained on the job and have the opportunity to develop their skills in a fast-paced environment.Key ResponsibilitiesClean and prepare meats for processing or cutting, ensuring...
-
Meat Production Specialist
2 weeks ago
Toronto, Ontario, Canada Shefa Meats Full timeWe are seeking a skilled Meat Production Specialist to join our team at Shefa Meats.About the RoleThis is a permanent position, working 35 hours per week. The ideal candidate will have 7 months to less than 1 year of experience in a similar role.Job SummaryThe Meat Production Specialist will be responsible for cleaning meats to prepare for processing or...
-
Product Development Specialist
3 weeks ago
Toronto, Ontario, Canada JAS BUSINESS SERVICES INC. Full timeIndustrial Design ConsultantWe are seeking an experienced Product Development Specialist to join our team at JAS BUSINESS SERVICES INC.About the Role:The successful candidate will be responsible for developing innovative product designs, collaborating with clients and engineers to understand requirements, and ensuring seamless production processes.Our ideal...