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Retail Team Lead

1 week ago

St John's, Newfoundland and Labrador, Canada Cannabis NB website Full time
Job Overview

The Assistant Store Manager plays a crucial role in supporting the mission and vision of Cannabis NB by providing leadership and management to the retail team.

Key Responsibilities
  • Monitor labor costs, dashboards, and key performance indicators (KPIs) to ensure operational excellence.
  • Ensure adherence to loss prevention policies to achieve store shrink goals.
  • Lead and support the execution of store processes to optimize operations, including planograms, merchandising, stock rotation, inventory control, and product replenishment.
  • Report, document, investigate, and address near misses, customer injuries, or workplace accidents in a timely manner.
  • Foster a culture of safety practices using safety leadership best practices.
Corporate Citizenship

The Assistant Store Manager is responsible for ensuring compliance with corporate policies, provincial, and federal laws. They engage with the team to ensure clear understanding of the team's mission, vision, and goals.

Customer Engagement
  • Lead, coach, and support the retail team in executing customer engagement processes to optimize the customer experience.
  • Maintain a neat, clean, and organized store environment.
  • Ensure team members provide world-class customer service.
  • Utilize aroma pods to achieve and exceed customer expectations.
  • Manage customer traffic flow.
Performance Culture

The Assistant Store Manager fosters a positive work environment by ensuring all team members understand their responsibilities, have the necessary resources, and are positioned to make the most of their strengths.

They recognize good work and success, provide regular feedback, and offer opportunities for growth and development.