Operations Director
3 weeks ago
Operations Manager
Brampton, ON, Canada
Reliance Home Comfort is a leading provider of home comfort solutions, serving over 2 million customers across North America. We are seeking an experienced Operations Manager to join our team.
Key Responsibilities:
- Lead a team of field operations professionals to deliver exceptional customer service and meet business objectives.
- Develop and implement operational strategies to drive growth, improve efficiency, and enhance customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless execution of business plans and initiatives.
- Monitor and analyze key performance indicators to inform decision-making and drive continuous improvement.
- Build and maintain strong relationships with internal stakeholders, including sales, marketing, and customer service teams.
- Develop and implement training programs to enhance the skills and knowledge of field operations professionals.
- Identify opportunities for process improvement and implement changes to drive efficiency and productivity.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- 3-5 years of progressive experience in field operations or a related field.
- Proven track record of driving growth, improving efficiency, and enhancing customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Why Reliance Home Comfort?
We are a trusted leader in the home comfort industry, committed to delivering exceptional service and solutions to our customers. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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