Retail Operations Director
4 days ago
Job Summary
Dollarama L.P. is seeking a highly skilled Retail Operations Director to lead our retail store operations. This role plays a vital part in ensuring the success of our stores by overseeing daily operations, visual merchandising activities, performance management, recruitment, and training of new employees.
About Dollarama L.P.
Dollarama is a growing Canadian business with a stimulating and diverse working environment. We offer competitive compensation, a bonus plan, and benefits package, as well as a company-matched pension plan. Our tailor-made training program and integration process provide opportunities for growth and development within the company.
Key Responsibilities
As a Retail Operations Director, you will be responsible for:
- Overseeing all store operations and ensuring compliance with company policies and strategies
- Leading, motivating, and developing store staff to achieve performance goals
- Helping with store merchandizing, shelf stocking, and unboxing daily shipments
- Delivering exceptional customer service and resolving complex issues
- Implementing and maintaining visual merchandising standards based on company strategy
- Ensuring store safety and cleanliness standards are maintained
- Performing cash management, store opening, and closing duties as needed
- Providing employee performance feedback as needed
- Assigning tasks to the team
Requirements
To succeed in this role, you must have:
- A minimum of two (2) years' experience in the retail industry
- A minimum of two (2) years' experience in a team management position
- Open availability required (day, evening, weekend)
- Excellent communication and decision-making capabilities
- Proven leadership and team management skills
- Strong problem-solving abilities
- Ability to multitask, prioritize, work in a dynamic, fast-paced, and high-volume environment
What We Offer
We offer a full-time, permanent position with additional pay and flexible schedule benefits, including:
- Casual dress
- Employee assistance program
- Extended healthcare
- Flexible schedule
- RRSP match
If you are a motivated and results-driven individual looking for a challenging role in retail operations, we encourage you to apply.
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