Client Relations Manager

5 days ago


Kingston, Ontario, Canada T-ROC Full time

Key Responsibilities

As a Client Relations Manager, you'll be responsible for developing strategies to optimize client CRM and drive profitability. You'll engage with consumers, providing top-notch customer experiences through friendly and helpful interactions.

You'll also navigate complex customer questions with a solution-focused approach, leveraging sales techniques for high closing rates and customer retention. Additionally, you'll facilitate seamless purchase orders and onboarding processes, proactively generating new accounts and responding to inquiries.

Required Skills and Qualifications

  • A friendly and approachable demeanor with a focus on building positive relationships
  • Ability to multitask efficiently and prioritize tasks effectively
  • Excellent communication skills with an outgoing personality
  • 1-5 years of customer service experience, demonstrating proficiency in negotiation and upselling
  • Thriving in a dynamic environment and remaining composed under pressure


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