Cloud Solutions Architect

6 days ago

Toronto, Ontario, Canada Microsoft Full time $91,000 - $168,400
About the Role

We are seeking a highly skilled Cloud Solutions Architect to join our team at Microsoft. As a key member of our Modern Work Solutions team, you will be responsible for delivering proactive services to our customers, including education workshops, assessments, and tailored guidance.

Key Responsibilities
  • Build Long-Term Relationships with customer decision-makers, including Chief Technology and Information Officers, and decision-makers within the customer's business units.
  • Proven Leadership and executive presence in person, managing customer communication throughout critical incidents handling, especially toward C-level executives.
  • Broad Knowledge of the Microsoft Modern Work Solution, specifically Exchange Online, Endpoint Manager, or Teams.
  • Demonstrate Prior Technical Leadership to drive delivery teams to attend to customer expectations about providing workarounds and helping customers solve their technical issues as quickly as possible.
  • Lead Executive Committee Meetings with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
  • Provide Detailed Reviews of service disruptions, metrics, and risk management.
  • Ensure Root Cause Analysis Findings and remediation plans are integrated into Proactive Support Delivery Projects.
  • Assist and Help Customers with addressing any technical delivery concerns/questions related to Microsoft technologies and act as a customer single point of contact for any critical issue/escalation.
  • Support the Customer Success Account Management Team joining monthly service review meetings with the customer when necessary to provide progress updates of technical ongoing activities.
  • Lead Monthly Steering Committee Meetings with the account team to monitor support experience and follow up on delivery progress, existing blockers, required actions, and support needed.
  • Alignment with Customer Success Account Managers to define proactive activities agenda.
  • Contribute to On-Call Rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
  • 4+ Years Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • Microsoft Certification in two or more of the following technologies preferred: Microsoft Cybersecurity Architect Expert, M365 Administrator Expert, Microsoft 365 Certified: Breadth of technical experience and knowledge, with depth/SME in two or more of the following M365 solutions: Microsoft Intune/Endpoint Manager, Exchange Online, SharePoint Online & Teams, M365 Copilot/Microsoft Security Copilot, Information Protection & Compliance, Governance & Risk Management.
Preferred Qualifications
  • Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
  • 8+ Years Experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
  • 4+ Years Experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

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