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Shift Manager

2 months ago

Burlington, Ontario, Canada Tim Hortons (Kahuna Coffee Group) Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons (Kahuna Coffee Group). As a Shift Manager, you will be responsible for leading a team of staff and ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, ensuring that their needs are met and they leave the restaurant satisfied.
  • Inventory Management: Maintain accurate records of stock, repairs, sales, and wastage, ensuring that we have the necessary supplies to meet customer demand.
  • Reporting: Prepare and submit reports on sales, inventory, and customer feedback, providing insights that can help us improve our operations.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring that they have the necessary skills to perform their roles effectively.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining the high standards that our customers expect from us.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and a strong focus on customer service.
What We Offer
  • Competitive Salary: A competitive salary that reflects your experience and qualifications.
  • Benefits: A comprehensive benefits package that includes health, dental, and vision care.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
Why Join Our Team?

At Tim Hortons (Kahuna Coffee Group), we are committed to providing our customers with exceptional service and high-quality food products. We are a dynamic and fast-paced environment that offers opportunities for growth and development. If you are a motivated and experienced Shift Manager looking for a new challenge, we encourage you to apply for this role.