Customer Experience and Solutions Manager
1 week ago
We are ICwhatUC, a leading provider of innovative SaaS solutions for enterprises. Our goal is to empower businesses to think differently and achieve their full potential. With a strong focus on customer success, we strive to deliver exceptional value to our clients through our products and services.
The OpportunityWe are seeking an experienced Customer Success Manager to join our team. This role offers a unique chance to make a meaningful impact on our business and contribute to the growth and success of our clients. As a key member of our team, you will be responsible for managing a portfolio of enterprise accounts, developing strategic plans, and executing initiatives to drive growth and value creation.
Key Accountabilities- Develop and execute tailored plans to drive growth, value creation, and ongoing success across a portfolio of 8-12 enterprise accounts.
- Build and maintain strong relationships with clients, stakeholders, and cross-functional teams to ensure seamless execution and delivery.
- Design and deliver training programs to equip clients with the skills and knowledge needed to maximize the value of our solutions.
- Manage and resolve inbound support requests, escalating complex issues to management as needed.
To succeed in this role, you should have:
- 2+ years of experience in a Customer Success role, preferably in a SaaS environment.
- Demonstrated ability to work effectively with enterprise (B2B) customers.
- Strong communication and interpersonal skills, with a proven track record of building strong relationships.
- A creative and proactive approach to problem-solving, with a passion for driving growth and success.
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