Current jobs related to Fragrance Specialist - Richmond Hill, Ontario - MAC Cosmetics

{"Job Title": "Fragrance Specialist", "Job Summary": "We are seeking a skilled Fragrance Specialist to join our team at Jo Malone London. As a Fragrance Specialist, you will be responsible for creating personalized fragrance experiences for our customers, providing exceptional customer service, and driving sales through consultative selling techniques.

Responsibilities:

* Demonstrate a customer-centric mindset and values during all touch-points of the customer journey.
* Adopt, champion, and deliver Jo Malone London's Art of Gift Giving standards of excellence.
* Support all efforts to reach and exceed top-line sales goals and Key Performance Indicators (KPIs) respecting and maintaining directives and selling standards.
* Commit to reaching and exceeding consultative service goals designed to acquire, engage, retain, and grow customer relationships.
* Approach 'building your business' with a driven, goal-oriented, entrepreneurial outlook.
* Identify, create, and participate in special events that develop relationships and deliver top-line sales.
* Effectively connect with customers, and collaborate with coworkers and management, using excellent oral and written communication skills.
* Demonstrate, recommend, and share product point of differences to meet specific customer needs.
* Embrace and use omni-channel and POS platforms with demonstrated savviness.
* Support store operations (including opening/closing duties), visual merchandising, and policies and procedures.
* Participate in inventory accountabilities, including receiving-in, cycle counts, economizing, and loss prevention measures.
* Take part and take pride in keeping your store looking immaculate, always.
* Maintain our high standards for grooming and personal image to deliver a classic and chic, modern and crisp first impression.

Qualifications:

* Proven luxury and/or specialty retail store experience.
* Desire to join a luxury fragrance and lifestyle brand with growth opportunity.
* Passionate about delivering inspirational, authentic and personalized customer service.
* Excellent oral and written communication skills.
* Ability to perform basic math.
* Previous experience with retail point-of-sale software.
* Proficient in Microsoft office.
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
* Must be able to stand and walk for length of shift.
* Ability to lift up to 25 lbs.
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

We offer a competitive hourly range of $16.85 to $28.30, depending on qualifications, skills, experience, and/or budget. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)). You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request."

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