Dining Services Team Lead

3 weeks ago


Richmond, British Columbia, Canada Tim hortons Full time

We are seeking a skilled Dining Services Team Lead to join our team at Tim Hortons. This role is responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as ensuring that food and service meet quality control standards.

Job Responsibilities
  • Schedule Management: Develop and implement efficient methods to meet work schedules, ensuring seamless day-to-day operations.
  • Staff Supervision: Directly supervise and coordinate the activities of staff members, providing guidance on job duties, sanitation procedures, and safety protocols.
  • Training and Development: Train new staff members in their roles, emphasizing the importance of excellent customer service and maintaining high-quality standards.
  • Inventory Management: Accurately estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory levels.
  • Quality Control: Oversee the preparation and presentation of food, ensuring it meets Tim Hortons' quality standards.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, providing solutions to resolve issues.
  • Reporting: Prepare and submit reports on daily operations, highlighting successes and areas for improvement.

The ideal candidate will have 1 year to less than 2 years of experience in a similar role, with a strong focus on customer satisfaction and teamwork. The salary range for this position is approximately $45,000 - $60,000 per year, depending on location and qualifications.



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