Service Delivery Manager

2 months ago

Toronto, Ontario, Canada Accoravillage Full time
Job Title: Service Delivery Manager

Accoravillage is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will play a crucial role in orchestrating an integrated delivery model for our Technology, Data, and Delivery team based on service orientation, value streams, and business agile delivery concepts.

Key Responsibilities:
  • Streamline work by implementing a service orientation structure, model, & tools to better manage and measure the flow of work such that high value items are worked on first, work ambiguity is reduced, and it enables more predictable metrics on delivery efficiency.
  • Coordinate and plan key Kanban meetings at various levels such as Program (focusing on strategic alignment) and Tactical (targeting team operational efficiency).
  • Enhance our service delivery, focusing on visualizing work, managing flow, and continuously improving delivery processes to ensure efficient and effective outcomes.
Requirements:
  • A Bachelor's degree in a relevant field, with a minimum Kanban Management Professional (KMP) certification.
  • 5+ years of proven experience in implementing and managing Kanban systems in technology or data-driven settings, with a strong grasp of Lean principles and Kanban practices.
  • Deep knowledge of service delivery models, emphasizing continuous improvement and customer satisfaction.
  • Comprehensive understanding of project and portfolio management methodologies, including project lifecycle, risk management, and stakeholder communication.
What We Offer:
  • Extended paramedical and mental health service coverage
  • Health care and lifestyle spending accounts
  • A creative and skilled facilitator who can effectively work with cross-functional teams to achieve common goals.
  • Enthusiastic about driving and sustaining a culture of excellence in delivery and continuous improvement.

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