Seasonal Guest Services Ambassador
1 month ago
Role Impact:
To provide exceptional customer service to valued shoppers, retailers, and business partners, ensuring a positive experience that drives repeat traffic and loyalty.
Key Responsibilities:
- Deliver guest services programs, including gift card sales, complimentary services, and retail information, to enhance the shopping experience.
- Respond to customer inquiries and concerns, providing timely and accurate information to resolve issues and build trust.
- Collaborate with security and maintenance teams to ensure a safe and clean environment for customers.
- Generate reports and maintain databases to track customer interactions and preferences.
- Develop relationships with retailers and community groups to stay informed about local events and promotions.
- Communicate with customers through proactive outreach and regular updates to enhance their experience and encourage repeat visits.
Requirements:
- Previous experience in customer-facing roles, preferably in hospitality or retail.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
- Strong organizational skills and attention to detail, with the ability to multitask and meet deadlines.
- Ability to assess customer needs and take initiative to resolve issues.
Why Work with Us:
Cadillac Fairview is a leader in transforming communities through innovative retail and entertainment experiences. We offer a dynamic work environment, opportunities for growth and development, and a competitive rewards package that includes best-in-class benefits and pension.
Our CF Values guide our actions and decisions, and we strive to exceed expectations, empower ourselves and others, collaborate effectively, engage with empathy, and adapt to change.
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