Electrical Sales Professional

5 days ago


Courtenay, British Columbia, Canada The Home Depot Canada Full time
About The Job

As an Electrical Sales Associate at The Home Depot Canada, you will be part of a dynamic team dedicated to providing exceptional customer service and sales support. This is a part-time opportunity that requires a flexible schedule, including evenings and weekends.

Job Description

We are seeking a skilled and enthusiastic individual to join our team as an Electrical Sales Associate. In this role, you will be responsible for:

  • Providing fast, friendly service by actively seeking out customers to assess their needs and provide assistance;
  • Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project;
  • Greeting, engaging, and thanking every customer in their department and knowing how to provide basic service in adjacent departments;
  • Focusing on customer service and finding and solving customer needs.

Key Responsibilities include:

Customer Satisfaction
  • Ensuring Customer Satisfaction by following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer;
  • Actively seeking customers throughout the store and escorting customers to appropriate merchandise, regardless of department;
  • Asking open-ended questions about the customer's projects in order to determine their needs and level of expertise;
  • Promoting services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them.
Drives Sales
  • Discussing available options (good, better, best) and suggesting related items/services outside of department that the customer may need;
  • Educating customers about the whole project;
  • Using empowerment program when necessary to satisfy customers;
  • Executing daily stock maintenance: all products signed, displayed, and clean.
Builing Skills and Knowledge
  • Maintaining knowledge of all products in department and adjacent departments;
  • Proactively seeking knowledge on all products and services.
Maintains Safety and Security
  • Follwing all safety policies and procedures, Loss Prevention policies and procedures.
Competencies
  • Communicates Effectively;
  • Customer Focus.
Skills
  • Interpersonal Skills.
Requirements

The ideal candidate will possess:

  • A High School Diploma or equivalent;
  • 1-2 years Retail or Trade experience (an asset);
  • A strong understanding of electrical products and services;
  • Excellent communication and interpersonal skills;
  • Able to work in a fast-paced environment and adapt to changing situations.
Estimated Salary Range

$45,000 - $55,000 per year (part-time), depending on experience.



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