Electrical Sales Professional
5 days ago
As an Electrical Sales Associate at The Home Depot Canada, you will be part of a dynamic team dedicated to providing exceptional customer service and sales support. This is a part-time opportunity that requires a flexible schedule, including evenings and weekends.
Job DescriptionWe are seeking a skilled and enthusiastic individual to join our team as an Electrical Sales Associate. In this role, you will be responsible for:
- Providing fast, friendly service by actively seeking out customers to assess their needs and provide assistance;
- Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project;
- Greeting, engaging, and thanking every customer in their department and knowing how to provide basic service in adjacent departments;
- Focusing on customer service and finding and solving customer needs.
Key Responsibilities include:
Customer Satisfaction- Ensuring Customer Satisfaction by following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer;
- Actively seeking customers throughout the store and escorting customers to appropriate merchandise, regardless of department;
- Asking open-ended questions about the customer's projects in order to determine their needs and level of expertise;
- Promoting services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them.
- Discussing available options (good, better, best) and suggesting related items/services outside of department that the customer may need;
- Educating customers about the whole project;
- Using empowerment program when necessary to satisfy customers;
- Executing daily stock maintenance: all products signed, displayed, and clean.
- Maintaining knowledge of all products in department and adjacent departments;
- Proactively seeking knowledge on all products and services.
- Follwing all safety policies and procedures, Loss Prevention policies and procedures.
- Communicates Effectively;
- Customer Focus.
- Interpersonal Skills.
The ideal candidate will possess:
- A High School Diploma or equivalent;
- 1-2 years Retail or Trade experience (an asset);
- A strong understanding of electrical products and services;
- Excellent communication and interpersonal skills;
- Able to work in a fast-paced environment and adapt to changing situations.
$45,000 - $55,000 per year (part-time), depending on experience.
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