Client Service Manager

6 days ago


Calgary, Alberta, Canada People Corporation Full time

About Us:

We are People Corporation, a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Our Commitment:

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

The Role:

As an Account Manager, you will play a key role in helping businesses succeed. You will work closely with our team to provide exceptional service to our clients, while delivering tailored solutions to meet their unique needs.

Your Responsibilities:

  • Manage and retain assigned blocks of business
  • Work closely with the implementation specialist, sales consultants/broker, underwriter, and client service specialist to set up new groups
  • Support clients with claims, administration, enrollment, and calls
  • Work directly with insurers and representatives to ensure all administrative requirements and requests are completed to meet client needs
  • Conduct in-person client service meetings with all new and existing groups
  • Provide Plan Member education sessions when requested
  • Ensure necessary tools, benchmarking, and renewal reports are prepared and delivered to clients
  • Develop communications required for plan sponsors and their employees where necessary

What You'll Need:

  • Bachelor's degree (or equivalent) relevant to Commerce or Business Administration
  • Minimum 2 - 3 years' experience in group benefits in a client-facing role
  • Understanding of the group benefits industry including funding arrangements
  • Completion or the ability to complete CEBS/GBA and/or Life License Qualification Program (LLQP)
  • Proficient in Microsoft Office, Adobe Acrobat, and general office equipment
  • Excellent organizational skills with the ability to multi-task and prioritize in a fast-paced environment
  • Customer service focused, with the ability to work alongside the new business development process
  • A solution and results-oriented individual who demonstrates excellent problem-solving skills
  • Ability to meet deadlines and provide deliverables as identified in a timely manner
  • Valid driver's license and consistent access to a vehicle
  • Previous experience working with U.S. and/or international group benefits plans would be an asset


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